Service Excellence
Training
Elevate Your Sales Performance
through high-level Service
![r6587-landing-mobile-copy-2-1-17101711143719.jpg](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/r6587-landing-mobile-copy-2-1-17101711143719.webp?v=1710171121)
Why to participate in the "Service Excellence" Program?
This program helps participants gain new perspectives and improve customer service.
By the end of this course, you will have learned to:
- Prevent information loss
- Provide competent solutions to problems
- Master sales techniques
- Manage time efficiently
![21512-girl-17097367685162.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21512-girl-17097367685162.webp)
What will the service excellence course provide?
![21880-service-eng-17101644244771.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21880-service-eng-17101644244771.webp)
You can participate if the field you are working in is:
![21538-hotel-bw-17101690359002.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21538-hotel-bw-17101690359002.webp)
![21538-hotel-bw-17101690359002.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21538-hotel-eng-17101690534722.webp)
![21541-restaurant-bw-17101690533899.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21541-restaurant-bw-17101690533899.webp)
![21541-restaurant-bw-17101690533899.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21541-restaurant-eng-17101690536223.webp)
![21543-cafe-bw-17101690535239.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21543-cafe-bw-17101690535239.webp)
![21543-cafe-bw-17101690535239.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21543-cafe-eng-17101690533996.webp)
![21545-retail-bw-17101690530583.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21545-retail-bw-17101690530583.webp)
![21545-retail-bw-17101690530583.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21545-retail-eng-17101690533275.webp)
![21548-5-17061007771226.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21548-5-17061007771226.webp)
Author of the Program
Providing service related trainings to HORECA.
- Courtyard by Marriott, Yerevan (2024)
- Self-employed (2023-present)
- The Hotel Alexander, Yerevan (2022 - 2023)
- State Symphony Orchestra of Armenia (2021 – 2022)
- STS Hospitality Armenia (2020 - 2021)
![21551-gevorg-1-17101610267178.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21551-gevorg-1-17101610267178.png?v=cfd787615572)
Gevorg Darakhchyan
Program
- Communication skills
- Effective transfer of information
- Staff outfit and work environment
- Problem-solving skills
- Types of customers
- Sales techniques
- Working with objections
- Call etiquette
![21603-aman-chaman-17101627034737.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21603-aman-chaman-17101627034737.webp)
![Pre-testing 21579-test-1707208733213.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-test-1707208733213.png?v=1709725410)
Pre-testing
![12 hours 21579-time-1-1707208733267.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-time-1-1707208733267.png?v=1709725410)
12 hours
![8 workshops 21579-workshop-17072087332164.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-workshop-17072087332164.png?v=1709725410)
8 workshops
![2 times a week 21579-frequency-17072087332003.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-frequency-17072087332003.png?v=1709725410)
2 times a week
![Garegin Nzhdeh 34 21579-location-1-17072087331987.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-location-1-17072087331987.png?v=1709725410)
Garegin Nzhdeh 34
![Sales manual 21579-video-manual-17079083570423.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-video-manual-17079083570423.png?v=1709725410)
Sales manual
![Qualified service specialist 21579-advanced-2-17072090810157.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-advanced-2-17072090810157.png?v=1709725410)
Qualified service specialist
![Certification 21579-ccertificate-17072087335067.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21579-ccertificate-17072087335067.png?v=1709725410)
Certification
Service Excellence trainig is going to be held only 3 time during 2024.
Select the most suitable time to schedule and pre-register for the training.
![r6603-landing-page-service-copy-17101614221771.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/r6603-landing-page-service-copy-17101614221771.webp?v=1710170433)
Best Moments
![21877-quote-2-17101696322387.png](https://static.ucraft.net/fs/ucraft/userFiles/stamina/images/21877-quote-2-17101696322387.webp)
If the store sold ATTITUDE, I would pay more for it than for any other product.
Mark Twain