Service Excellence
Training
Elevate Your Sales Performance
through high-level Service

Why to participate in the "Service Excellence" Program?
This program helps participants gain new perspectives and improve customer service.
By the end of this course, you will have learned to:
- Prevent information loss
- Provide competent solutions to problems
- Master sales techniques
- Manage time efficiently

What will the service excellence course provide?

You can participate if the field you are working in is:









Author of the Program
Providing service related trainings to HORECA.
- Courtyard by Marriott, Yerevan (2024)
- Self-employed (2023-present)
- The Hotel Alexander, Yerevan (2022 - 2023)
- State Symphony Orchestra of Armenia (2021 – 2022)
- STS Hospitality Armenia (2020 - 2021)

Gevorg Darakhchyan
Program
- Communication skills
- Effective transfer of information
- Staff outfit and work environment
- Problem-solving skills
- Types of customers
- Sales techniques
- Working with objections
- Call etiquette


Pre-testing

12 hours

8 workshops

2 times a week

Garegin Nzhdeh 34

Sales manual

Qualified service specialist

Certification
Service Excellence trainig is going to be held only 3 time during 2024.
Select the most suitable time to schedule and pre-register for the training.

Best Moments

If the store sold ATTITUDE, I would pay more for it than for any other product.
Mark Twain