500 congress passes for WCIT 2024 in three months
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How Stamina Helped Touristik Automate Customer Engagement and Campaign Management
Touristik is a leading travel agency known for delivering curated travel experiences and seasonal holiday packages.
About Process
We started by mapping Touristik’s lead management and campaign workflows to identify where manual data entry and process delays were occurring. Using Make, we built automated integrations between Pipedrive and Trello, ensuring customer and deal information moved seamlessly between systems without manual intervention.
We then implemented targeted SMS automation based on traveler preferences, allowing the team to distribute relevant offers, flash sales, and seasonal promotions at scale. The result was a streamlined workflow that reduced administrative work, improved data accuracy, and enabled faster, more personalized customer communication.
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The problem
Using Pipedrive in parallel with Trello, they needed to automate data transfer between the two platforms, avoiding time loss and human error.
What we built
- Implement automation using Make to connect Pipedrive and Trello.
- Initiate targeted SMS campaigns based on customer travel preferences.
- Instantly deliver time-sensitive deals and flash sales directly to customers’ phones.
- Handle thousands of contacts at once with a scalable solution.
Tools Implemented
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The Results
Increased customer engagement during peak seasons
Boost in bookings from real-time promotions
A faster, smarter, and more effective marketing strategy
Have a question about building a stronger GTM system?
Explore how Stamina can help you turn answers into action — from strategy to execution.