How Stamina Helped Touristik Automate Customer Engagement and Campaign Management

Touristik is a leading travel agency known for delivering curated travel experiences and seasonal holiday packages.

About Process

We started by mapping Touristik’s lead management and campaign workflows to identify where manual data entry and process delays were occurring. Using Make, we built automated integrations between Pipedrive and Trello, ensuring customer and deal information moved seamlessly between systems without manual intervention.

We then implemented targeted SMS automation based on traveler preferences, allowing the team to distribute relevant offers, flash sales, and seasonal promotions at scale. The result was a streamlined workflow that reduced administrative work, improved data accuracy, and enabled faster, more personalized customer communication.

Start My Free Diagnostic Now

The problem

Using Pipedrive in parallel with Trello, they needed to automate data transfer between the two platforms, avoiding time loss and human error.

What we built

Implement automation using Make to connect Pipedrive and Trello.
Initiate targeted SMS campaigns based on customer travel preferences.
Instantly deliver time-sensitive deals and flash sales directly to customers’ phones.
Handle thousands of contacts at once with a scalable solution.