How Stamina Helped Anywish Centralize Customer Data and Automate Travel Operations

Anywish has been a leading tour operator in the tourism industry for 15 years.

About Process

We started by reviewing Anywish’s customer management and communication workflows to identify where information was fragmented across different tools and channels. We then implemented a centralized CRM system to consolidate customer data and streamline day-to-day operations.

Automated reminders were configured to help tour managers stay on top of customer follow-ups, while targeted email marketing workflows were created to promote new travel packages to existing customers.

Finally, we integrated communication channels such as phone systems, Facebook Messenger, and WhatsApp, giving the team a complete view of customer interactions and a more efficient way to manage relationships at scale.

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The problem

They are an advanced travel operator for the outcoming tours to several European countries but have faced the challenge of keeping their databases in one place. With the implementation of a CRM system, Any Wish Tour Operator was able to overcome these challenges and improve their services in several ways, such as։

What we built

Setting up automation to remind tour managers about customer reminders
Informing existing customers about new tour packages through automated email marketing
Integrating call recordings and marketing platforms like Facebook Messenger and WhatsApp