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Role purpose

Stamina sells and implements CRM, telephony and outbound infrastructure for B2B clients across Armenia, Georgia, the UAE and the US. This role owns the delivery of our project portfolio: turning signed work into scoped, sequenced and well-governed projects, and driving each one to go-live on time, in scope and at the expected quality standard.

It is a project ownership role. You plan the work, coordinate the specialists assigned to your projects, decide what gets built in what order and to what standard, and you are the single accountable owner for whether each project lands.

Responsibilities

1. Scoping & Planning

• Break sold projects into workstreams and tasks; estimate effort
• Build the plan: milestones, dependencies, deadlines, definition of done
• Flag gaps between what was sold and what is deliverable, before work starts
• Set final scope, timeline and go-live date

2. Execution & Delivery

• Track progress, deadlines and blockers across the portfolio; keep trackers as the single source of truth
• Escalation point for at-risk projects, scope creep and delivery conflicts
• Manage change requests: assess impact on scope, timeline and cost; document and secure sign-off

Drive - specialists perform the work; you plan, sequence and are accountable

• Configuration, migration, UAT, go-live and client training
• QA delivery output before it reaches the client

Approve - the team proposes; you are the decision gate

• Go-live readiness and project closure

3. Resource Coordination

• Define resourcing per project; secure specialist capacity
• Brief tasks clearly: expected outcome, quality standard, deadline
• Flag capacity conflicts and delivery risks early, with options
• Supervise team performance: output quality, throughput, deadline adherence
• Give corrective feedback in-cycle

4. Client Communication & Governance

• Client's main delivery contact: kickoffs, status reporting, UAT, go-live handovers
• Handle delivery escalations and recover at-risk timelines
• Document decisions, risks, assumptions and sign-offs in writing
• Account management for key clients
• Renewal and expansion conversations

5. Process, Vendors & Post-launch

• Maintain project templates, checklists and delivery documentation
• Handle vendor tickets and escalations: Pipedrive, CloudTalk, Respond.io, outbound tooling
• Review post-go-live performance; direct iteration and run retrospectives
• Improve delivery process and tracking tooling; input on new tools

6. Stamina's Own GTM Process

• Supervise the outbound engine end to end: ICP, lists, sequences, channels, follow-up cadence
• Own the GTM calendar: which segments and markets are worked, by whom, when
• Review pipeline weekly against targets: leads, meetings booked, show rate, proposals, close rate
• Direct iteration on messaging and targeting based on reply and meeting data
• Monitor sending infrastructure: domains, mailboxes, deliverability, blocklist and reply-rate signals

Drive - the GTM team executes; you set direction and are accountable for output‍

• Sequence writing, list building and enrichment
• QA outbound copy and lists before anything sends

Approve - the team proposes; you are the decision gate

• New segments, markets and campaign launches; pausing or killing underperformers

What we are looking for

Essential

• 3+ years delivering client-facing technology or consulting projects, with at least 1 year owning projects end to end
• Proven track record of running a portfolio of concurrent projects and re-sequencing work under pressure
• Ability to move work forward through specialists you do not line-manage
• Hands-on familiarity with CRM platforms and comfort with SaaS tooling generally
• Ability to scope work and estimate effort accurately enough to price and staff it
• Confident with project management tooling (ClickUp, Asana, Jira or similar)
• Direct client ownership experience, including handling escalations and unhappy accounts
• Professional fluency in Armenian and English, written and spoken

Desirable

• Experience in an agency or consultancy delivering for multiple clients simultaneously
• Exposure to telephony, messaging or outbound infrastructure (CloudTalk, Respond.io, Instantly, Clay, Apollo)
• Project management certification or formal methodology background (PMP, PRINCE2, Scrum, Agile)
• Experience managing vendor tickets and escalations on live client projects
• Russian language ability

How you work

• You are comfortable being accountable for work you did not personally do
• You default to structure - plans, trackers, checklists - rather than memory
• You escalate early and you do not let a slipping project go quiet
• You write things down - standards, decisions and sign-offs
• You can hold a difficult conversation with a client or a colleague without avoiding it