Customer Success Executive

About the role

Stamina builds and runs revenue systems for B2B companies across Armenia, Georgia, the Gulf, and the US. That includes CRM implementations, outbound infrastructure, RevOps retainers, and sales-as-a-service.

We're hiring a Customer Success Manager. The role sits in the sales team, not support. After a deal is signed, our PM team runs the project. Once it's delivered, the account comes to you. Your job is to keep the relationship strong, keep the client getting value, and make every account worth more a year from now than it is today. You'll need to know the client's business well enough to spot the next problem before they do, and then sell the fix. That could be a new market, an outbound layer on top of the CRM, or a retainer instead of a one-off project.

If you've owned a book of accounts, hit an expansion number, and can run a commercial conversation without reading from a deck, keep reading.

What you'll do

  • Take over accounts once the project is delivered. When the PM team closes out implementation, you become the client's main contact and own the relationship long-term.
  • Grow revenue inside existing accounts. Find upsell and cross-sell opportunities, build the business case, and close them. Typical moves include CRM to outbound, project to retainer, and one market to several.
  • Run business reviews that tie our work to their numbers. Show meetings booked, pipeline created, and revenue influenced. Lead with results and end with the next step.
  • Protect renewals. Read the early signs of churn, such as dropping engagement, a new decision maker, or missed results, and act before the client raises them.
  • Work closely with sales and the PM team. Take a clean handoff at project close, bring expansion deals back into the pipeline, and scope new work with PM so every follow-on project starts with clear expectations.
  • Handle the hard conversations. Scope creep, pricing, unhappy stakeholders, and contract changes are yours to manage.
  • Keep every account clean in Pipedrive. Track health, expansion opportunities, renewal dates, and next actions. Report on retention, churn, and expansion revenue.

Required - sales and account growth

  • 2+ years in a B2B client-facing commercial role, such as Account Manager, CSM, AE, or similar
  • A proven upsell and cross-sell track record
  • You can run discovery inside an existing account and tell a real need from small talk
  • You're comfortable negotiating price, scope, and contract terms with CEOs and Heads of Sales
  • Excellent English and Armenian, written and spoken, and comfort working in international B2B markets
  • Strong communication skills. You keep long-term client relationships warm, explain results clearly in writing and in meetings, and adjust your style from founders to operational teams.

Required - practical

  • Hands-on CRM experience, ideally Pipedrive, covering pipelines, activities, and reporting
  • Advanced spreadsheet skills. You can build an account health view or an expansion forecast yourself.
  • Enough understanding of B2B sales funnels (ICP, pipeline stages, outbound, conversion metrics) to discuss a client's numbers credibly

Nice to have

  • Agency, consultancy, or SaaS experience across multiple client accounts
  • Experience selling or implementing CRM, RevOps, or sales tooling
  • Familiarity with the outbound stack (Apollo, Clay, Instantly) or automation tools (Make, n8n)
  • Experience with CS metrics such as GRR and health scoring
  • Georgian or Arabic